Legal
Refund Policy
Effective: January 2024
1. Our commitment
We stand behind every deliverable. If there is a genuine quality issue we cannot correct within the agreed revision scope, we offer a proportionate refund.
2. Correction period
7 calendar days from delivery. Email hello@discovercopywriting.com with your order reference and specific description of the issue.
3. Full refund conditions
- We cannot deliver within the agreed timeline and work has not begun
- Delivered copy does not match the agreed language or scope
- Systematic errors affecting the majority of the deliverable
4. Non-refundable situations
- Change of mind after project work has commenced
- Style preferences not specified in the original brief
- Brief changes after project start
- Requests more than 14 days after delivery
5. Process
Email hello@discovercopywriting.com with order reference. Approved refunds processed within 5-10 business days.
6. Consumer rights
Your statutory rights under Spanish law (LGDCU) and EU Directive 2011/83/EU are unaffected.